Last updated September 19, 2026
1. General principle
Many CraftyCore services involve reserved time, planning, design, development or editing work, so refund eligibility depends on the stage of the project and the nature of the request.
2. Before work starts
If you cancel before meaningful project work has started, we may refund eligible unused funds, less any non-refundable transaction or third-party costs.
3. After work starts
Once design, development, editing or other substantial work has started, amounts for completed work, delivered materials, reserved time or approved expenses may not be refundable.
4. Deliverables that do not match the scope
If a deliverable materially fails to match the agreed scope, the first remedy is normally a reasonable correction or revision. Please report issues promptly with clear details.
5. Third-party charges
Domains, hosting, payment processing fees, premium plugins, licensed assets and other third-party charges may be non-refundable because they are controlled by external providers.
6. Requesting a refund
Send refund requests to info@craftycore.com with your name, project or invoice reference, payment date and the reason for the request. We review each request against the agreed scope and the stage of work.
7. Processing
Approved refunds are normally issued through the original payment method where practical. Processing time depends on the payment provider.
8. Policy changes
We may update this policy from time to time. The version that applies to an engagement is read together with that project agreement.